Free shipping USA orders over $100

FAQ

General

What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and any other major credit card that supports CVV.

Can I pay with PayPal?
Yep! We are now accepting PayPal as a form of payment.

Can I use multiple promo codes in one order?
You may apply one promo code to each purchase.

How do Pearl Points work?

How do you register for an account?
Easy, you can Sign up here to get full access to exclusive offers and our Pearl Points Rewards!

What currency are the products listed in?
All of our products are listed in USD.

How do your products work?

Bath Bombs

What are your bath bombs made of?
Our bath bombs are all hand-made in America with natural ingredients! See each individual product for the ingredient list.

Will the bath bombs stain my tub?
No they will not. Our bath bombs are made with FD&C based dyes that will not stain your tub.

Candles

What are Your Candles Made From?
Our candles are made from 100% all-natural coconut wax. Our candles contain no parabens, preservatives, artificial colours and use a cotton wick to allow for the cleanest burning experience.

Why do we use coconut wax?
We use coconut wax in all of our Ring Candles because it burns a lot cleaner than other types of wax. Coconut wax is sustainable and eco-friendly. Our coconut wax candles contain no parabens, no animal testing, 100% vegan and has a 100 hour burn time.

What type of Wick do you use?
All of our candle wicks are made from Cotton.

Candle Size
Our candles are 12 ounces.

What is Candle Tunneling?
Candle tunnelling happens when you have too many short burns where the wax ends up burning straight down the center of the jar. To avoid candle tunnelling, you must burn your coconut wax candle for minimum of 3 hours the first time you light it. This will allow for an even burn. Always remember to burn your candle long enough to create at least a 1/2 layer of melted wax on top.

Why is my candle sweating?
Coconut wax products are the cleanest burning candles. Because we add no additional ingredients to our all-natural coconut wax candles, a small portion of the fragrance oil may seep out and appear on the surface of the candle. This is called 'sweating'. To remove, gently wipe with a soft cloth. Candle sweating can occur during package shipping. This is why we ship our natural coconut wax candles priority, so you will receive it in several days. To avoid sweating the in future, store your coconut wax candles in a cool place and always try to avoid direct sunlight. Sweating will not affect your candle burning experience.

Rings

Can I choose my own ring size?
You can choose ring sizes 5-10 in each of our bath bombs. However, if you win a ring valued at $100, $1,000 or $5,000, then you may select your ring size and style from our exclusive PEARL Reveal collection!

What are the Rings made of?
All of our rings are either rose-gold plated, silver plated, gold plated or 925 sterling silver plated! To help keep your ring in good condition, it is best to keep your ring dry and coat the inside with clear nail polish to help preserve the quality of the band.

What are the chances of discovering a ring worth $5,000?
There is a 1 in 100 chance to win a ring valued at $100, 1 in 1000 chance to win a ring valued at $1000, and 1 in 5000 chance to win a $5000 ring!

Is it possible to receive the same ring in two different products?
We have a very large inventory of rings and are always adding new ring styles into our products. Because we place our rings into our bath bombs at random, we cannot promise that you will never receive a duplicate ring. We do our best to provide the largest selection of rings possible to help ensure that our products contain a variety of different styles inside.

Are the rings photographed next to the products the one that come with it?
The rings placed next to the products online are for presentation purposes only. We randomly select rings to go inside our products.

How much is my ring worth?

Each Pearl Bath Bombs contains one beautiful ring valued at $10-$30 and one redemption code. After creating an account with Pearl Bath Bombs, you can enter the redemption codes to reveal if you’ve won a ring valued at $100, $1,000, or $5,000! Lucky winners will then get the chance to choose which style of ring and size they would like to receive.


Shipping, Exchanges and Returns

How long does shipping take?
We usually ship out within 2-3 business days. Sometimes we can get backed up due to seasonal events like Christmas, Valentine’s Day, Mother’s Day, etc. On such occasions it can take up to 2-3 business days to ship out, and we guarantee 7 business days to be shipped.

We ship using USPS Priority mail. Shipping takes about 2-3 days to anywhere within the US, and 6-10 days for Canada (depending on how long customs takes).You should receive a tracking number to your e-mail as soon as it is shipped.

I received the wrong item in my delivery. What do I do?
If you received the wrong item, please email us at support@pearlbathbombs.com with the email address you used to make the purchase, your shipping address, and the type of bath bomb you ordered. Be sure to also attach clear pictures of the Pearl Bath Bomb package, with images of the bath bombs that came inside. Once this information is submitted to the support team, they can review and help correct your order.

Which shipping provider do you use?
We use USPS. Shipping with USPS usually takes between 2-7 business days depending where you are having the product delivered in the country.

How do I request to Change or Cancel my order?
We strive to get your order shipped as quickly as possible. Due to this reason, we ask that you contact support@pearlbathbombs.com within 2 hours of your purchase to edit or cancel the order. If you would like to return an item upon receiving it, please contact the support team at support@pearlbathbombs.com.

What is the return policy?
If you have received a damaged product that occurred during shipping, please take photos of the damaged product and send to support@pearlbathbombs.com within 5 days of receiving the product. We will replace items that have been damaged in shipping when possible.

A small crack in the centre of the product does not qualify for a replacement bath bomb. Since we place ring in the center of each bath bomb, sometimes the pressure causes this small crack to appear. But no worries - bath bombs like this will still have the same hydrating, and fizzy effects!

Replacement products, refunds or returns for any reason other than damage that occurred in shipping will not be accepted. For all other return inquiries, please contact support@pearlbathbombs.com and our support team will try their best to help you.

How much does shipping cost?
Shipping rates are calculated at checkout based on the location the item is being shipped to.

Do you ship internationally?
Currently ship to the USA, Canada, UK, Australia, Ireland, France, Italy, Germany, Greece, New Zealand and Spain. Please note our currency is listed in USD.